The pharmaceutical industry is one of the ten key areas for digital development in China. With fierce market competition and the implementation of the new version of GMP (Good Manufacturing Practice), pharmaceutical factories have continuously raised requirements for the operation and maintenance of pharmaceutical equipment. For pharmaceutical equipment enterprises, how to reduce labor and travel costs while improving O&M efficiency has become an important issue.

Customer Pain Points

A pharmaceutical equipment enterprise mainly produces complete pharmaceutical production lines, such as liquid preparation filling lines, complete capsule equipment, and sterile pharmaceutical production lines, serving dozens of domestic and foreign pharmaceutical enterprises. It faces the following pain points in actual work:

1. Low O&M efficiency and high costs

Enterprise engineers travel to pharmaceutical factories across the country all year round. Travel expenses account for 45% of total O&M costs. The average on-site trip takes 3 days, while actual maintenance operations take less than 2 hours.

2. Lack of fault early warning

Without online monitoring means, it is impossible to understand equipment operation status in real time or provide early fault warnings, resulting in production shutdown losses and customer dissatisfaction.

3. High data security requirements

Due to the confidential nature of pharmaceutical factory data, customers require remote debugging to be safe and reliable to avoid data exposure on the public network.

To address these pain points, building a new remote O&M system has become the key to breaking the dilemma.

Solutions

Targeting the actual pain points of the enterprise, Remonde has created an integrated solution combining "data collection - remote monitoring - fault early warning - remote debugging" through the combination of RCH gateway, RMC and AMP, helping the enterprise transform from an equipment supplier to an intelligent service operator.

1. Device map

Through the RMC, all sold equipment can be centrally displayed in the form of a map, showing the operation status of equipment in various regions in real time, facilitating centralized monitoring and O&M personnel scheduling.

2.Data Collection and Real-time Monitoring

On-site Remonde RCH gateways are connected to production line equipment to collect data and upload it to RMC, realizing online monitoring of equipment status, process parameters, production output and other information.

3.Equipment Fault Alarm

Alarm rules are set through RMC, such as excessive heating rate of sterilizers and abnormal vacuum degree of freeze dryers. When equipment abnormalities occur, notifications are automatically sent via SMS, WeChat, email and DingTalk, and O&M work orders are created, enabling the enterprise to take timely measures to ensure safe and stable equipment operation.

4.Equipment O&M

Through the remote communication function of AMP , an exclusive network between O&M engineers and equipment is established, and the communication link can be closed after debugging is completed. This not only enables remote access by pharmaceutical equipment enterprise engineers in different locations, but also meets customers' security and compliance requirements.

Programmatic benefits

Remonde O&M solution for pharmaceutical equipment helps pharmaceutical equipment enterprises detect and maintain equipment faults in a timely manner, effectively improving after-sales service, production efficiency and work efficiency, and reducing cost expenditures. More importantly, it can analyze the real operation data of equipment collected through gateways to feed back to product R&D, avoiding the dilemma of "developing products behind closed doors" and seizing opportunities in the wave of intelligent manufacturing.