Failure occurs and then dealt with, passive situation may lead to downtime stop line or other unpredictable consequences, the customer is very anxious, but the engineer is helpless.
Using remote expert center program, real-time collection of equipment alarms and combined with remote debugging function, the first time to actively obtain equipment failure information and rapid processing.
Sending people to the site when there is a problem with the equipment is expensive travel, wastes a lot of time on transportation, and the customer can't wait.
Using the remote expert center program, directly connecting to the field equipment to monitor the status and modify the program, solving most of the equipment problems and avoiding ineffective business trips.
Continuous improvement of equipment, sending people to the site several times or even in the field, people running around and will waste resources in one place, the hidden cost is high.
Using the Remote Expert Center solution, ongoing and recurring equipment issues are resolved remotely, resources are allocated to individual projects, and after-sales personnel work more efficiently.
Senior engineers running around to solve the problem physically and mentally exhausted, young engineers running around to solve the problem discouraged and disappointed, technical talent is often lost.
Using a remote expert center program, senior engineers sit in the company and remotely assist young engineers sent to solve problems in their localities, all over the world.
Engineers can easily debug devices around the world no matter where they are; supports programming of devices of almost all industrial control brands; rich interfaces: Ethernet, USB, serial.
More
Take your cell phone with you, you can connect to on-site PLC, HMI, camera, etc. at any time; no need for APP, you can monitor through browser; support WWW, VNC, RDP, etc.
More
Data from global devices can be centralized for monitoring and analyzing; it can be docked to multiple systems and third-party software; there is no need to consider IP conflict.
More
Security goes beyond encryption, with three-factor authentication-based logins; fully automated port switching policies for servers and gateways that include log auditing and extremely fine-grained privilege management, and proactive security measures at every node.
More
Support various industrial control brands, various industrial equipment
and various physical interfaces
Proactive security design, three-factor authentication login, and refined permission management.
Clear documentation, convenient configuration methods, and expert-level technical support.
Embedded clients, software gateways, and continuous firmware updates.
Automatic reconnection, high-latency algorithm optimization, and support for Layer 2 networks.
